Cookies Policy | Venus55 Casino

About cookies

Cookies are small text files or similar data files that may be placed on your computer, tablet, mobile phone or another device when you visit a website. They allow a website to recognise a device, remember certain information and support a consistent experience during and between visits. Some cookies are stored only for the duration of a browsing session, while others may remain on your device for a longer period.

Venus55 Casino may use cookies, web beacons, pixels, software development kits, local storage and related technologies. In this policy, these technologies are referred to collectively as cookies. They may be used by us or by service providers acting on our behalf. The precise cookies used can vary depending on the website features available, your device, your browser and the choices you make.

Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be linked with other information associated with your account or device. Where this occurs, the information will be handled in accordance with our Privacy Policy and applicable privacy requirements.

Why we use cookies

To provide and operate website functions, account features and secure areas.
To remember settings, preferences and information that you have entered.
To maintain the security, integrity and performance of the website.
To understand how visitors use the website and identify technical issues.
To improve website content, navigation and general user experience.
To measure the effectiveness of communications, campaigns or promotional activity where permitted.
To support responsible and compliant operation of an online gambling service.

Types of cookies we may use

Strictly necessary cookies

These cookies are needed for essential website functions. They may support page navigation, account access, security checks, session management, fraud prevention and the processing of requests. Without these cookies, some parts of the website may not work correctly. Because they are necessary for the website to operate, they may not be available for disabling through ordinary preference tools, although you may be able to block them through your browser settings.

Functionality cookies

Functionality cookies allow the website to remember choices and provide more convenient features. For example, they may remember language, region, display preferences or information about how you have chosen to view the website. Disabling these cookies may not prevent access, but it may mean that preferences need to be entered again or that certain features are less convenient.

Analytics and performance cookies

Analytics cookies help us understand how visitors interact with the website. They may provide information such as the pages visited, the time spent on a page, broad device or browser information, navigation paths and error messages. We use this type of information to assess performance, identify improvements and make the website easier to use. Analytics information is generally reviewed in aggregated or statistical form where possible.

Advertising and measurement cookies

Where applicable and permitted, advertising or measurement technologies may help us understand whether communications or promotional activity have reached an audience and how visitors respond. These technologies may support the delivery of content that is more relevant to a user or may help prevent repeated or unsuitable advertising. They are not intended to override your account choices, responsible gambling settings or legal protections.

Third-party cookies

Some cookies may be placed by third-party providers that support website hosting, security, analytics, payment-related functions, customer support, marketing measurement or other technical services. These providers may process information in accordance with their own privacy notices and contractual arrangements. Venus55 Casino does not control every cookie placed by a third party, so you should review the relevant provider's information where appropriate.

Your cookie choices

When you first visit the website, you may be shown a cookie notice or preference tool. Where available, this tool allows you to accept optional cookies, reject them or select categories of cookies. Your choices may be saved for a period of time, after which you may be asked to confirm them again. Strictly necessary cookies may continue to operate because they are required to deliver requested website services.

You can also control cookies through your browser or device settings. Most browsers allow you to view stored cookies, delete existing cookies, block all cookies, block cookies from particular websites or receive a warning before a cookie is stored. The instructions and available controls differ between browsers and devices, so consult the relevant settings or help information for your browser.

If you delete or block cookies, some website features may not operate as intended. You may be signed out of an account, lose saved preferences, need to repeat certain selections or experience reduced functionality. Blocking cookies does not necessarily delete information that was collected before the change, and it may not prevent all similar technologies from operating.

Browser-based privacy signals or device settings may also affect how optional technologies are used. We will consider available controls where they are technically supported and legally required. Your cookie choices may apply only to the particular browser or device used to make the selection. If you use more than one device or browser, you may need to set preferences separately.

Cookies and account information

Cookies may help us keep a user session active and protect account areas, but they do not replace account security requirements. You are responsible for keeping your login information confidential and for using a private, secure device where possible. You should sign out after using shared equipment and take reasonable steps to prevent unauthorised access to your account.

Privacy, security and data retention

Information collected through cookies may include device identifiers, IP address, browser type, operating system, website activity, approximate location derived from technical information and information about your interactions with pages or features. The information collected depends on the cookie category and the settings applied. We aim to collect only information that is reasonably needed for the relevant purpose.

We may combine cookie information with information provided when you create or use an account, contact support, use website features or otherwise interact with us. This may help with authentication, security, service improvement, compliance and the management of communications. Personal information is handled in accordance with our Privacy Policy and applicable Australian privacy obligations.

We apply reasonable administrative, technical and organisational safeguards designed to protect information from unauthorised access, misuse, alteration, disclosure or loss. No internet transmission or electronic storage method can be guaranteed to be completely secure. You should avoid using unsecured public networks when accessing account services and should keep your device and browser updated.

Cookie information is retained for only as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law. Retention periods may differ between cookie types, providers and purposes. When information is no longer required, it may be deleted, anonymised or securely disposed of in accordance with applicable obligations.

Transfers and service providers

Some technology providers may process information in countries outside Australia. Where this occurs, appropriate steps will be taken in line with applicable privacy requirements and our arrangements with those providers. Overseas processing may be subject to the laws of the country where the provider operates.

Updates and further information

We may update this Cookies Policy when our website, technologies, service providers, legal requirements or business practices change. An updated version will be published on this page with a revised date or other notice where appropriate. You should review this policy from time to time so that you understand how cookies are used and what choices are available.

This policy is general information and does not describe every individual cookie or technical identifier that may be used at all times. The cookies and similar technologies active on the website may change as features are added, removed or improved. A preference tool or browser settings may provide more current controls than the general descriptions in this policy.

If you have questions about this Cookies Policy or wish to make a privacy-related request, please use the available contact or support channel on the Venus55 Casino website. Do not include unnecessary sensitive information in a message. Requests may need to be verified before they are actioned, particularly where they relate to account information or access to personal data.

By continuing to use the website after reviewing any applicable cookie notice, you acknowledge that cookies may be used in accordance with your selected preferences and this policy. You can change your choices at any time through the available preference controls or your browser settings.